The AI scans all patient records overnight. By the time Dr. Sharma checks WhatsApp, a prioritised follow-up list is waiting — patients ranked by how long they've been gone and revenue at risk.
The receptionist picks the top-priority patient — Priya Mehta, root canal 8 months ago, never came back. She taps the AI-drafted message and sends it. Warm, personal, not pushy.
Priya replies — but she's not ready to book yet. She has concerns: "Will it hurt?" "How much will it cost?" These are the questions that used to go unanswered for days.
The AI drafts clear, reassuring answers based on the clinic's actual procedures and pricing. The receptionist reviews and sends in seconds — no guessing, no waiting for the doctor.
Every answer is reviewed by staff before sending.
Priya picks a time. But the booking isn't complete yet. Wapas asks her to reply CONFIRM — one deliberate extra step that separates a casual tap from genuine intent.
This filters out ghost appointments before they happen.
Priya types CONFIRM. The slot is locked. Her appointment card lands in the chat — not as a passive receipt, but as a commitment she made actively.
Wapas-booked patients show up 87% of the time. Industry average for reactivated patients: 65%.
Evening before the appointment, Wapas sends an automated reminder. If Priya doesn't reply YES by 8 PM, the slot is released to the next patient on the waitlist — automatically.
An empty slot with notice is recoverable. A no-show at 11 AM is not.
One patient back. ₹4,500 recovered. And there are 6 more names on this week's list. This plays out every single Monday — automatically.
Priya Mehta is coming back. One message. One conversation. One booking.